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York's Model of Joint Partnership working (co-production)

Appendix 1: Joint Partnership Auditing Framework - Service Development Measurement Tool

Use the Joint Partnership Auditing Framework Service Development Measurement Tool as needed.

Outline the:

organisation's name
service area's name
description of service area being developed in Joint Partnership
date of audit
person(s) completing the audit - their name(s) and designation

Service Development Measurement Tool table

Number	Principle	Joint Partnership indicator	Room for improvement	Good	Excellent	Score	Notes or evidence
1	We value the importance of children, young people and their parent carers as fundamental and key stakeholders in all decisions and planning that affects their lives	Services value children, young people and parent carers as key stakeholders when involved in designing and delivering services	Children, young people and parent carers are invited to be involved, but engagement is variable. It is understood by services that it is important for them to be involved because we need them to be.	It is a general consensus that children, young people and parent carers are involved in decision-making because they are valued and seen as key partners and this is mostly consistent across all areas.	Children, young people and parent carers are valued as equal partners in designing and delivering services. Services understand the value of these individuals and see that their knowledge and interests will strongly benefit their work. The voice is clearly evident in the outcomes and accurately reflect the views of individuals involved (evidenced through check and challenge).
2	We value feedback and success	We feedback on the outcomes as the result of involvement and promote good ways of working together. We share best practice and celebrate successes.	Feedback was not provided consistently or on time. Complaints and compliments were not recorded routinely and not followed up or only occasional.	A range of evidence to demonstrate feedback was provided. Feedback was mostly provided on time but with occasions of delay. Complaints and compliments have been recorded but not consistently followed up.	Strong evidence of feedback that has been acknowledged throughout the service. Feedback is provided on time in line with projects timeframes. Compliments and complaints have been recorded and followed up with a clear outcome.
3	We work in a reciprocal way and support one another	Sharing responsibility in the designing and delivery of services.	Children, young people and parent carers are involved in meetings and consulted. They are involved in some meetings, but no decisions made as an outcome of their feedback.	Children, young people and parent carers are involved in meetings and their views and opinions are used in final decision-making.	Children, young people and parent carers are involved in meetings, treated as equal, decisions are discussed and explained, their views support the final decision and the outcomes are reported back. They understand the purpose and feel valued.
4	We continue to grow our networks of people	We develop and consistently increase the number of and ways parent carers, children and young people can be involved in decision-making at the council.	Same young people, children and parent carers have been used from previous piece of work. (Those who are likely to offer to be involved) The whole process of Joint Partnership contained less than 3 verbal conversations with key stakeholders and a simple survey.	New ways have been developed to work in joint partnership on this piece of work. New people have been involved and new ways of inviting individuals to be involved have been used.	Harder to reach families have been involved in this piece of work. Out of the box ways have been used to gather voices and to work in joint partnership. Communication and engagement strategy has been used to reach alternative stakeholders.
5	We are equal, diverse and accessible	We are diverse in the way we engage and who we engage and using a range of accessible communication techniques where necessary. We enable all to work in Joint Partnership with us in our work and promote York as an accessible and inclusive city to all.	Decisions are made after involving stakeholders, but their views are not present in final outcome. There was effort made to ensure the processes of engagement were accessible but feedback evidenced that the language or process were not accessible to all and no evidence of attempt to rectify this.	Stakeholders are acknowledged as key partners and their views are used in final decisions. Engagement sessions processes are made accessible to all who wish to be involved. Processes and communication methods used to engage families are mostly accessible to all.	Stakeholders know their involvement is valued and they know they are equal in decision-making. Their views are evident in final outcome and are recorded. Engagement sessions are planned in advance to ensure they are accessible to all. To ensure that the sessions or process can be accessed by anyone when advertised to public. The approaches to engagement have been creative and innovative and evidence that harder to reach groups have been involved.
6	We blur the boundaries between receiving and delivering services	We focus on the outcomes of children and young people. We value the importance of listening and understanding best practice experiences. The process is fully inclusive to all.	Stakeholders are involved but their voices are not evident in final outcome. Services understand why services should involve families but there is little evidence that this has occurred. Outcomes for children and young people are not considered or prioritised.	Stakeholders are engaged with to blur the lines between receiving and delivering services. Services actively approach parent carers, children and young people to support their work and value their involvement. There is at least one example where the voices of children and young people as well as families is evident in the final outcome. Outcomes for children and young people are a focus but not everything is achieved due to constraints (such as time, ease).	Children, young people and parent carers are seen and valued as key partners to help design how services should be developed and delivered by using their best experiences. Children, young people and families actively approach services to be involved and bring ideas. There are multiple examples of where the voices of children and young people as well as families are clearly evidenced in the final outcome. Stakeholder group are involved in educating services across the system. Services understand the importance and work in a way that values these individuals as key partners. Services understand the importance of joint partnership when securing the best outcomes for children and young people. Cycle of continual feedback is evident throughout process. Creative solutions to potential organisational barriers.

Overall summary table

Outcome	Summary	Next steps and action plan	Review date
Requires improvement
Good
Outstanding

Name and signature: